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Information Technology In Business
 
    Craftsmanship    
        We are here to make another world Deming
   
Self-confidence Intrinsic Product Quality

elegance, defects, architecture, design, effectiveness

 

Self-confidence Intrinsic Service Quality

availability, defects, reliability, predictability, effectiveness 

Self-confidence Process Quality

optimized resource usage, rework, efficiency 

 
     
Quotes
   
   
Self-confidence Product Quality

...simplicity and elegance are unpopular because they require hard work and discipline to achieve and education to be appreciated. 

[E.W. Dijkstra EWD1051]
Program testing can be used to show the presence of bugs, but never to show their absence
[E.W. Dijkstra EWD268]
The performance standard is zero defect
Quality is conformance to requirements
[Philip M. Crosby]
Self-confidence Service Quality

There is an old saw in the medical profession that the three most important keys to success are availability, affability, and ability - in that order.

[ D. H. Meister]
Self-confidence Process Quality
All models are wrong; some models are useful. 
[G. Box]
The system of quality is prevention 
[ Philip M. Crosby]
 
If you can't describe what you are doing as a process, you don't know what you're doing.
[ Deming]
 
           
           
           
           
           

 

Measurements History, Experience Certainties
Memory is the Mother of all Wisdom." 
[Aeschylus]
Good judgement comes from experience. Experience comes from bad judgement.
[Jim Horning]
Science is nothing but perception.
[Plato]
Not everything that counts can be counted, and not everything that can be counted counts.
[Albert Einstein]
Proverbs are short sentences drawn from long experience. 
[ref Miquel De Cervantes]
As far as the Laws of Mathematics refer to reality, they are not certain; and as far as they are certain, they do not refer to reality.
[Albert Einstein]
Work expands to fill the time available for its completion. 
[Parkinson]
Insanity is doing the same thing over and over again and expecting different results. 
[Albert Einstein, Benjamin Franklin]
 

Definitions

Product Quality Service Quality Process Quality
A product is of high quality when it meets the expectations and needs of its users at the specific moment in time in an elegant and robust manner.   A process in a specified organizational context is of high quality when it enables the product development and service delivery to be effective and efficient.

Models

Product Service Management Process
ISO 9126 - Software Engineering - Product Quality - Part 1: Quality Model
[wikipedia on ISO 9126]
ITIL - Information Technology Infrastructure Library
[ Office of Government Commerce]
CMM - Capability Maturity Model
[Carnegie Mellon University]
  COBIT - Control Objectives for Information and related Technology
[ IT Governance Institute Portal]
CMMI - Capability Maturity Model Integration 
[ Carnegie Mellon University]
    SPICE - Software Process Improvement and Capability Determination
[Software Quality Institute] 
   

Automotive SPiCE - SPiCE for the Automotive
[Automotive SPiCE]
Process Reference Model
Process Assessment Model

                              Standards                
Page updated: 20-Feb-2009