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Information Technology In Business



Quotes Quotes

…every successful quality revolution has included the participation of upper management. We know of no exceptions.

source JURAN
It isn't that they can't see the solution: It's that they can't see the problem. source G.K. Chesterton


Juran defines quality as fitness for use. He stresses a balance between product features and products free from deficiencies. As used by Juran, the word product refers to the output of any process, and that includes goods as well as services

source JURA1988, Juran & Gryna].

Methods & Techniques


source GILB1993

Weighted non-conformances 




Page updated: 23-Feb-2009